Refund policy

Return & Refund Policy – SCENTIO

Last updated: [Insert date]

At SCENTIO, we want you to be satisfied with your purchase.

1. Right to Cancel

You have the right to cancel your order within 14 days of receiving it.

To cancel, contact us at:
📧 scentiosupport@gmail.com

2. Return Conditions

Items must be:

  • Unused
  • Unopened
  • In original packaging
  • With seal intact

❌ Hygiene Notice

Due to hygiene reasons, opened fragrances cannot be returned

3. Returns Process

To initiate a return:

  1. Email scentiosupport@gmail.com
  2. We will provide return instructions and address

👉 Return shipping is the customer’s responsibility

4. Refunds

  • Processed within 14 days of receiving return
  • Issued to original payment method

5. Damaged / Incorrect Orders

Contact us within 48 hours at:
📧 scentiosupport@gmail.com

We will resolve the issue quickly.

6. Contact

SCENTIO
📧 scentiosupport@gmail.com